Congratulations! You are going to Disney World!!!
Are you excited? A little overwhelmed? Don't know where to start?
No worries.. I am here for you every step of the way. Below is a list of answers to the most common questions.
Let the planning fun begin! I am here to assist you through it all including payment processing, dining reservations, fast pass planning and travel advice. You are never alone - I am always here - as little or as much as you need me to be. Don't be alarmed if you go a while without hearing from me. All you need to do is message me and I am here! Please remember, you will still need to do a little bit of research, even though you've booked with me. I will do my best to get to know you , but I am not perfect - I will need your guidance along the way so that I can steer you in the right direction.
What's different about booking with an agent vs. booking on my own?
100% free of charge to you I am your our own personal concierge! I monitor your reservation: your package elements, your payments, dining reservations, itinerary, ground transfers (if applicable), flights (if applicable) & much more. I make changes to your reservation, submit payments & get general information regarding your package. Payments go through me for most aspects of your trip. You can make your own dining reservations and fast passes, but most everything else will have to be taken care of by me.
What happens if a discount becomes available?
A huge benefit is my guaranteed discount monitoring. As your agent I monitor all existing discounts that Disney offers. Once those discounts come out, I get those that apply to your package, applied for you! You don't have to monitor & stress about whether you are getting the best price. You will get the lowest price- even if it means less commission for me!
How do I make a Payment?
At the time of booking Disney requires a $200 deposit. You can pay as often as you want. Each payment must be sent in by the client, but will be processed by me, directly through the Walt Disney Travel Company. No monies will be charged to Good Vibes Travel Co. Payments can be made through your invoice any time. If you need me to resend your invoice just let me know and I will resend!
What if I have to cancel?
Please be sure to let me know ASAP if you have to cancel or make changes to your reservation. It is your responsibility to make your me aware of anything that has to be changed - I am not responsible for cancelled reservations or late payments as a result of your not communicating.
Disney has in place a very strict cancellation policy:
Cancellation Fees Prior to Guest Arrival
Cancellation of Reservation - If the reservation is cancelled amounts paid, minus cancellation fees, vacation insurance premium, and other amounts owed, will be refunded. For package cancellations made 29 days or less prior to guest arrival (or 2 days prior to guest arrival for room only reservations), there is a cancellation fee of $200 per package, plus any cancellation fees assessed by your agent, third party hotels or other suppliers.
Guest will be responsible for any cancellation fees assessed by an airline. In the case of a non-refundable airline ticket, the cancellation fee is equal to the entire ticket price. Cancellation of a refundable airline ticket must be made at least 24 hours prior to the scheduled airline departure time.
Vacation insurance is nonrefundable after the 14-day free look policy has expired. Upon any cancellation, the charge for vacation insurance will be added to the other applicable cancellation fees. If a cancellation is made within the free look period, insurance will be refunded (for WDW, DLR, DCL only).
Reservations canceled within 180 days of check-in will have to pay a $150 cancel fee for my services. Payment will be made via paypal to Heather@GoodVibesTravelCo.com. Once fee is received reservation will be canceled.
Can I make my own dining reservations?
Of course!!!! I am here as much or as little as you need me. I can help make all of your reservations or even just here to answer questions or give my opinions/recommendations on restaurants. It is SUPER important to book your dining 180 days prior to check in. If not, you may not get what you want. I will remind you of when this dining booking window approaches.
What do I get with my Dining Plan?
The dining plan can be confusing. I am here to explain it to you if you don't quite understand. You can find dining plan info HERE
What about travel documents & Magical Express?
Once your final balance is paid, Disney will send your "Magical Extras" with your Magic Bands. Your Magical Express tags "yellow stickers" will be mailed directly to you separate from the "Magical Extras". Please be sure that I always have your current mailing address.